Limited English Proficiency (LEP) Policy and Procedures

Description

The Limited English Proficiency (LEP) Policy and Procedures guides a mortgage company in providing reasonable access to translated mortgage documents. This is essential for promoting equal housing opportunities for individuals who may not be fluent in English.

The policy outlines practical strategies for identifying and addressing the language needs of borrowers within your lending area. It provides best practices for assessing the most commonly spoken languages in your market and determining the appropriate level of translation support as a fair lending tool.

Additionally, the policy identifies available resources for accessing translated documents and offers guidance on how to implement them effectively.